Questions practices ask before they start.
What does Dental Consultant Services do?
We help US dental practices with insurance billing and revenue-cycle work: eligibility, claims, denials, aged receivables, payment posting, patient-balance statements, prior authorizations, reporting, and Michigan Medicaid CHAMPS billing. We also offer an installed desktop assistant on the office billing workstation.
Who do you work with?
Owner dentists, office managers, and dental teams in the United States. We are not a patient-facing dental clinic.
Where do you work?
Nationwide for commercial billing and revenue-cycle support. Michigan Medicaid CHAMPS is a specialty.
How does it start?
With a free 60-minute consultation by phone or video. Book it online or call (586) 217-3371, Monday–Saturday, 9:00 AM–7:00 PM ET.
What practice software do you work with?
Dentrix Desktop, Dentrix Ascend, Dentrix Enterprise, Open Dental, Eaglesoft, Curve Dental, and other systems we can verify at install. We always check what is actually running in the office.
Do you replace our biller?
Not automatically. Some offices want a full billing module taken over; others want overflow, backup, or aged-claim recovery. We will recommend a fit after the consultation.
Is Medicaid billing a percentage of collections?
No. Medicaid billing in any state is a flat fee, never a percentage of Medicaid collections (42 CFR 447.10). Michigan Medicaid / CHAMPS is the Medicaid program we currently have a dedicated workflow for.
Is there a retainer?
No.
Do I need to send patient information to start the first call?
No.
How do you access our systems if we move ahead?
Through a signed service agreement, a BAA, and an installed desktop assistant on the billing workstation. PHI stays in authorized systems.
Are you HIPAA certified?
No one should market themselves that way. We follow a HIPAA-conscious process, offer a BAA, and use BAA-covered vendors for tools that touch protected health information.
Do you guarantee collections or claim payment?
No.
Are you a collection agency?
No. “Collections” on this site means the office’s insurance follow-up and patient-balance routines.
Can you bill Medicaid in states other than Michigan?
CHAMPS is Michigan’s Medicaid system and is the Medicaid portal we currently have a dedicated workflow for. For another state’s Medicaid program, we would first confirm whether we can work in that state’s authorized portal and enrollment setup. We will not claim that support until we have verified it for your office. If we do bill Medicaid in that state, the fee is a flat fee, never a percentage of Medicaid collections (42 CFR 447.10).
Will you take over our paid ads and growth consulting too?
That can be discussed, but this site is first a billing and revenue-cycle offer. Ads are never launched without a separate approval and a dedicated landing path.